Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of vantrivo.com (the "Site") and any purchase of products from Vantrivo ("we," "our," or "us"). By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Use of the Website

You agree to use our Site for lawful purposes only and in a way that does not infringe the rights of others or restrict their use and enjoyment. You may not:

• Attempt to gain unauthorised access to any part of the Site
• Transmit harmful, offensive, or disruptive content
• Use automated tools to scrape, crawl, or collect data from the Site
• Impersonate any person or misrepresent your affiliation with any entity

3. Products

We make every effort to display our products accurately, including descriptions, dimensions, and materials. Colours may appear slightly different depending on your screen calibration. All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order in the event of pricing errors, payment failure, stock unavailability, or suspected fraud. You will receive an email confirmation once your order is accepted and payment is processed.

Payment is due at the time of order. We accept major credit and debit cards, Apple Pay, and other payment methods displayed at checkout. All transactions are processed securely by Stripe; we never see or store your card details.

5. Pricing

Prices are displayed in US dollars (USD), or in British pounds (GBP) when shopping our UK store. We reserve the right to adjust prices at any time. Promotional prices apply only during the stated promotional period and cannot be applied retrospectively. Any customs or import duties levied by your country are your responsibility unless stated otherwise at checkout.

6. Shipping & Delivery

• Orders are processed and dispatched within 1–2 business days.
• Standard delivery typically takes 8–15 business days, depending on your location.
• Free standard shipping on orders over $45 (UK: over £39); a flat rate shown at checkout applies below that.
• You will receive a tracking number by email as soon as your order ships.
• Orders containing multiple items may arrive in separate parcels.

Estimated delivery times are not guaranteed. We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other circumstances outside our reasonable control.

7. Returns & Refunds

Every order is covered by our 30-day money-back guarantee, starting on the day your order is delivered. To start a return or request a refund, email [email protected] with your order number. See our Refund & Returns Policy for full details.

8. Warranty

Our products come with a 1-year warranty covering defects in materials and workmanship. If your product fails under normal use, email us and we will replace it or refund you. This warranty does not cover damage caused by accidents, misuse, unauthorised modifications, or normal wear and tear.

9. Intellectual Property

All content on this Site — including logos, photography, copy, design, and code — is owned by or licensed to Vantrivo and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written permission.

10. Disclaimer of Warranties

Our Site is provided on an "as is" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits any statutory rights you have as a consumer.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Vantrivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising out of your use of our Site or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles. If you are a consumer in the EU/EEA or UK, you also benefit from any mandatory consumer protections of the country where you live.

13. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our Site following any changes constitutes your acceptance of the revised Terms.

14. Contact Us

For any questions about these Terms, please contact us:

Vantrivo
Email: [email protected]