Privacy Policy

1. Who We Are

Vantrivo ("we," "our," or "us") operates vantrivo.com and sells dog grooming and walking essentials. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. If you have questions, contact us at [email protected].

2. Information We Collect

Information you provide directly:

• Name, email address, phone number (optional), and shipping/billing address when you place an order
• Payment information — processed securely by Stripe; we never see or store your full card details
• Messages and correspondence when you contact our support team
• Email address when you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and referring URL
• Basic, aggregated site-usage statistics
• Cookie and device identifiers (see Section 5)

3. How We Use Your Information

• Process, fulfil, and ship your orders, and send order confirmations and tracking updates
• Respond to customer service enquiries and handle returns and refunds
• Send promotional emails — only where you have given consent, with an unsubscribe link in every email
• Improve our website and product range
• Prevent fraud and maintain platform security
• Comply with our legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal data. We share it only with service providers who need it to serve you:

• Stripe — secure payment processing and fraud prevention
• Fulfilment and logistics partners — we share your name and shipping address so your order can be packed, shipped, and delivered
• Brevo — sending transactional and (with consent) marketing email
• Cloudflare — site delivery, security, and aggregated traffic statistics
• Meta — ad measurement via the Meta Pixel; in the EEA, UK and Switzerland only with your consent (see our Cookie Settings)

These providers are contractually required to protect your data and use it only for the specified purposes. We may also disclose data where required by law.

5. Cookies & Tracking Technologies

We use cookies to keep your cart and checkout working, secure the site, and understand aggregate traffic. You can manage your preferences at any time on our Cookie Settings page.

6. Data Retention

• Order data is kept as long as required by tax and accounting regulations
• Marketing preferences are retained until you unsubscribe or withdraw consent
• Support messages are deleted after 2 years
• Usage statistics are retained in aggregated, anonymised form

7. Your Rights

EU/EEA and UK residents (GDPR): You have the right to access, correct, or delete your personal data; restrict or object to processing; and request data portability. Email us at [email protected] — we respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): You have the right to know what data we collect, to request deletion, and to opt out of the sale or sharing of your personal information. We do not sell personal information.

We will never discriminate against you for exercising your privacy rights.

8. Security

We use SSL/TLS encryption site-wide and work exclusively with PCI-DSS compliant payment processors. While no internet transmission is 100% secure, we take reasonable measures to protect your personal data from unauthorised access, disclosure, or destruction.

9. Children's Privacy

Our website and products are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have done so inadvertently, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email or by posting a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any privacy-related questions or requests, please reach out:

Vantrivo
Email: [email protected]