Refund & Returns Policy

30-day money-back guarantee

Every order is covered by a 30-day money-back guarantee, starting on the day your order is delivered. If you or your dog aren’t happy with a product — for any reason — you can return it for a full refund of the product price.

How to start a return or refund

• Email [email protected] with your order number and a short note on why you’re returning.
• If an item arrived damaged, defective, or incorrect, include a photo — it speeds things up considerably.
• We respond within 1 business day with return instructions or your refund confirmation.

Items being returned should be in reasonable condition — it’s fine if the product has been used and it didn’t work out, but please include all parts and packaging where possible.

Refunds

Refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank, it may take a few extra days for the amount to appear on your statement. If a refund seems late, check with your bank first, then email us and we’ll chase it.

Damaged, defective, or wrong items

If anything arrives damaged, defective, or different from what you ordered, we’ll make it right at no cost to you — your choice of a free replacement or a full refund, including any shipping you paid. Just email us a photo along with your order number.

1-year warranty

Beyond the 30-day return window, our products are covered by a 1-year warranty against defects in materials and workmanship. If a product fails under normal use within the first year, email us and we’ll replace it. The warranty does not cover accidents, misuse, or normal wear and tear.

Order cancellations

Need to cancel or change an order? Email us as soon as possible. Orders are dispatched within 1–2 business days — if your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, the 30-day return process above applies.

Contact

Vantrivo
Email: [email protected]
We respond within 1 business day, Monday–Friday.