Frequently asked questions

Orders are processed within 1–2 business days. Standard delivery typically takes 8–15 business days depending on your location, and you'll get a tracking number by email as soon as your order ships. Shipping is free on orders over $45 (UK: over £39); below that, a small flat rate is shown at checkout.

Every order has a 30-day money-back guarantee, starting the day it's delivered. Email [email protected] with your order number and we'll sort it — returns are free, and refunds go back to your original payment method within 5–10 business days.

Yes — every product comes with a 1-year warranty covering defects in materials and workmanship. If anything fails under normal use, email us and we'll replace it or refund you.

Yes — WashPro connects to a standard garden-hose fitting. Twist the dial to switch between its 8 spray modes, and fill the built-in reservoir with any dog-safe shampoo to lather while you rinse.

All of them. The 8 spray modes range from a gentle mist for small or nervous dogs to a stronger rinse for large, thick-coated breeds — you pick the pressure that suits your dog.

Absolutely. The reservoir works with any dog-safe shampoo. For best results we recommend pairing it with our 3-in-1 Deshedding Wash.

Empty the shampoo reservoir, rinse the nozzle and reservoir under running water, and let everything air-dry before storing. That's it — no tools needed.

Usually, yes — but orders with multiple items sometimes arrive in separate parcels a few days apart. You'll receive tracking for everything, and you're never charged extra shipping for split parcels.

All major credit and debit cards, Apple Pay, and Link. Payments are processed securely by Stripe — we never see or store your card details.